Refund Policy
Last updated: January 2024
Service Satisfaction Guarantee
We stand behind the quality of our work. If you're not satisfied with our services, we'll work with you to make it right.
Refund Eligibility
Refunds may be considered within 30 days of service completion if deliverables do not meet agreed-upon specifications.
Non-Refundable Services
Ad spend, third-party tool subscriptions, and completed work that meets specifications are non-refundable.
Refund Process
To request a refund, contact us at contact@stratlume.com with your project details and reason for the refund request.
Processing Time
Approved refunds will be processed within 5-10 business days to the original payment method.
Partial Refunds
For partially completed projects, refunds will be prorated based on work completed and deliverables provided.
Questions?
If you have any questions about this refund policy, please don't hesitate to contact us.